Assistant General Manager
Full Time • Milford
Responsive recruiter
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
We are looking for an Assistant General Manager to be part of our growing Goldfish Swim School Milford location. We are seeking a self starter who is motivated to grow and succeed!
Very competitive compensation based on experience.
Responsibilities will include but not be limited to:
-Accountable for employees, customers and financial outcomes of the business
-Maintaining and achieving key business goals
-Encourage innovation and incorporate ideas from employees to grow the business
-Implement & inspect company and store strategies while identifying and reacting to unique needs
-Leading and developing team members with coaching, training, career counseling and direct performance development
-Maintaining and achieving key business goals
-Encourage innovation and incorporate ideas from employees to grow the business
-Implement & inspect company and store strategies while identifying and reacting to unique needs
-Leading and developing team members with coaching, training, career counseling and direct performance development
Knowledge and Skills needed:
-Outgoing, up beat attitude that focuses on positive reinforcement
-Leadership by engaging employees as well as customers with well thought out planning
-Decision making demonstrated by using facts, logic and good judgment in a timely manner
-Personal growth displayed in understanding own strengths and needs and welcoming feedback to gain insight from mistakes
-The ability to build solid relationships with employees and customers with trust and compassion
-Ownership and initiative to solve problems and make recommendations
-Strategic thinking in creating appropriate strategies for areas of responsibility, identifying and implementing ideas
-Ability to think quick on your feet and make decisions in a fast-paced environment
-Sharp attention to detail and ability to juggle many tasks at once
-Outgoing, up beat attitude that focuses on positive reinforcement
-Leadership by engaging employees as well as customers with well thought out planning
-Decision making demonstrated by using facts, logic and good judgment in a timely manner
-Personal growth displayed in understanding own strengths and needs and welcoming feedback to gain insight from mistakes
-The ability to build solid relationships with employees and customers with trust and compassion
-Ownership and initiative to solve problems and make recommendations
-Strategic thinking in creating appropriate strategies for areas of responsibility, identifying and implementing ideas
-Ability to think quick on your feet and make decisions in a fast-paced environment
-Sharp attention to detail and ability to juggle many tasks at once
Qualifications:
-Bachelor's Degree
-2 years' experience of management of 30 employees
-Customer service and relationship building experience
-Service based sales experience
-Strong organization skills, computer skills, and the ability to multi-task and effectively manage multiple situations at once
-Experience in budgeting and financial accountability preferred
-Able to sustain a high level of energy in the most positive manner
-Bachelor's Degree
-2 years' experience of management of 30 employees
-Customer service and relationship building experience
-Service based sales experience
-Strong organization skills, computer skills, and the ability to multi-task and effectively manage multiple situations at once
-Experience in budgeting and financial accountability preferred
-Able to sustain a high level of energy in the most positive manner
If you meet these qualifications love working with children and are looking for a job that is rewarding both professionally and financially please apply! Goldfish Swim School teaches children from 4 months to 12 years old how to swim and be safer in and around the water. The tropical environment of our state of the art aquatic facility is like no other, the detailed curriculum we teach is proven with over 12 years of extraordinary results. Goldfish Swim School is not just team it is a family.
Benefits:
- Leadership roles
- Great pay including incentives
- Valuable work experience
- Increased social opportunities
- Paid vacation
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Job Title: Assistant General Manager
Reports to: General Manager
FLSA Status: Exempt
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.
Duties and Responsibilities:
- Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
- Provides sales and marketing training to all qualified sales staff.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience in iClassPro and Salesforce software to achieve a high level of competence in bookings, class scheduling, reporting, sales, customer database and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
- Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Schedules staff and manages payroll.
- Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Three to five years management experience is preferred.
Certificates and Licenses: CPO (Certified Pool Operator) Lifeguard, CPR/AED and First Aid certifications required but can be obtained once hired.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Compensation: $55,000.00 - $60,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!